S2E9 Clip

". . . yeah, I think a lot of that has to do with leadership. I think that if nurses felt comfortable asking the questions and they knew that they were going to be supported . . . The words 'I don't know' are 'the three dirty little words.' You know, it's really important to say 'I don't understand this or I don't know.' Let's ask a question. And then you need leadership that's going to support that and is not going to be in a place where 'information is power.' And also it goes back to the nurses that are in charge or the nurses that were there before you arrive. You know . . . you're a new person on-scene and you've got somebody who's been there for a year or more. Is that person empowered with information or are they worried that they're going to be discovered as not knowing the answer? I mean, everybody so wants to be the expert and you can't be an expert until you ask the questions and you learn. And it's just this constant 'running around' and not stopping and having conversations with each other - that's really kind of what I see . . ."